Technical service is a must for a medical device and a laboratory device company. Therefore, we see technical service as not a department but a part of our culture.
We are well structured so as to provide our customers with the best technical service for the devices we have supplied to them.
We are well aware that we have to give immediate respond to our customers service call and find the solution quickly to keep the down time of the device as short as possible.
We kindly encourage you to sign an annual preventive maintenance contract for the devices following the warranty period so that the down time period can be kept as short as possible. This may also extend the economical life of the devices.